Customer Care
Support and shipping schedules
24 hrs
response time
Mon-Wed
shipping window
100%
damage replacement
Get in touch
Whether you have questions about wholesale orders, restaurant supplies, or tracking your pantry box, our team is here to help.
Shipping policies
Everything about transit and safety
Cold pack lifespan
Transit days
Damage replacement
All refrigerated goods like pasteles and fresh sofrito ship with heavy-duty gel packs designed to maintain safe temperatures for up to 72 hours.
Orders dispatch Monday through Wednesday from our fulfillment hubs to ensure your items arrive before the weekend.
If any jars break or temperature seals breach during transit, contact us immediately for a straightforward replacement.